Corporate Gifting Policy
Corporate Gifting – Order Cancellation, Refund, Replacement & Resolution Policy
This policy applies to all corporate gifting orders placed with Alpinecart. By placing and confirming an order with Alpinecart, the customer acknowledges and agrees to the terms and conditions set out below.
- Order Confirmation, Acceptance & Communication
An order will be considered confirmed only after:
- The customer receives an official order confirmation email from Alpinecart; and
- Full or partial payment is received, as mutually agreed between Alpinecart and the customer.
Once the order is confirmed, Alpinecart may assign a dedicated Point of Contact (POC), whose details will be communicated through the official email thread associated with the order.
The assigned POC and the official email thread shall serve as the primary communication channels for all matters relating to the order. Customers are advised to keep all order-related communication within the same email thread to ensure proper documentation and timely resolution.
Any communication made outside the official email thread or with unauthorized personnel may not be treated as an official request unless acknowledged in writing by Alpinecart.
- Order Cancellation Policy
Corporate gifting orders may be cancelled only within 24 hours of order placement, subject to the conditions specified in this policy.
To submit a valid cancellation request, the customer must:
- Send the request by email;
- Reply on the same email thread through which the order confirmation was communicated; and
- Receive written acknowledgment of the cancellation request from Alpinecart.
A cancellation request may be rejected if:
- It is submitted after the 24-hour cancellation window;
- It is sent outside the official order-related email thread; or
- The request cannot be verified or properly linked to the relevant order.
After the expiry of the 24-hour cancellation period, the order shall generally be treated as final and may not be eligible for cancellation or modification, regardless of whether it is under processing, packed, dispatched, or in transit.
For customized, personalized, made-to-order, or specially procured products, cancellation may not be possible once production, customization, or procurement has commenced, even if the request is submitted within 24 hours.
- Cancellation Charges
Any cancellation approved by Alpinecart may be subject to applicable cancellation charges.
The cancellation charges, if any, may depend on factors including:
- Total order value;
- Order quantity and volume;
- Level of customization or personalization;
- Procurement or sourcing status;
- Packaging or production expenses already incurred; and
- Any other non-recoverable costs associated with fulfilling the order.
Applicable charges will be communicated to the customer by the assigned POC or an authorized Alpinecart representative.
Alpinecart reserves the right to deduct approved and applicable cancellation charges from the refundable amount before processing the refund.
- Refund Policy
Plant Products
Due to the perishable and living nature of plants, confirmed corporate gifting orders containing plant products are generally non-refundable, except where otherwise required under applicable law or expressly approved by Alpinecart in exceptional circumstances.
Non-Plant Products
For non-plant products, refunds may be considered only in the event of an approved full-order cancellation, subject to:
- The cancellation request being submitted within the permitted 24-hour period;
- Written acknowledgment and approval by Alpinecart; and
- Deduction of applicable cancellation charges or costs, where relevant.
Partial refunds are generally not available for partially cancelled, partially fulfilled, or partially delivered corporate gifting orders unless specifically approved by Alpinecart.
Refund Processing
Once a refund has been approved:
- The refundable amount will be calculated after applicable deductions, if any;
- The refund will ordinarily be processed through the original payment method; and
- The refund will generally be initiated within 6–8 business days from the date of approval.
The actual time required for the refunded amount to appear in the customer's account may vary depending on the payment provider, bank, or financial institution.
Refund Exclusions
Unless otherwise approved by Alpinecart or required under applicable law, refunds will not ordinarily be provided for:
- Cancellation requests submitted after the permitted cancellation window;
- Partially fulfilled orders;
- Change-of-mind requests submitted after confirmation or expiry of the cancellation window;
- Incorrect product selection, quantity, specifications, delivery information, or other order details provided or approved by the customer;
- Customized or personalized products for which production has already commenced; or
- Circumstances outside Alpinecart's reasonable control.
- Replacement & Resolution Policy
Corporate gifting orders are not automatically eligible for standard replacement. Any complaint, damage claim, quality concern, shortage, or other order-related issue will be reviewed individually on a case-by-case basis.
Customers must report any issue to the assigned POC or through the official order-related email thread as soon as reasonably possible after receiving the order.
Eligibility for Review
To enable Alpinecart to assess a claim, the customer may be required to:
- Report the issue within a reasonable period after delivery;
- Provide clear photographs, videos, documents, packaging images, delivery records, or other supporting evidence, where requested; and
- Provide sufficient information to allow Alpinecart to verify the nature and authenticity of the claim.
Claims may be declined where sufficient supporting information is not provided or where the reported issue cannot reasonably be verified.
Possible Resolution
Depending on the nature and circumstances of the issue, Alpinecart may, at its discretion and subject to applicable law, offer an appropriate resolution, which may include:
- Replacement of affected products;
- Partial support or another mutually agreed remedy;
- Credit or adjustment, where specifically approved; or
- Rejection of the claim where it does not meet the applicable eligibility requirements.
Resolution Timeline
Once a claim has been reviewed and a resolution has been approved, Alpinecart will generally initiate the approved action and provide an update or closure within 4–6 working days from the date of approval.
Certain cases may require additional time due to product availability, customization requirements, delivery locations, logistics constraints, or other circumstances beyond Alpinecart's reasonable control.
- Issue Reporting & Limitation of Liability
All order-related concerns should be reported through the assigned POC or the official email thread associated with the relevant corporate gifting order.
Alpinecart reserves the right to:
- Review, accept, reject, or partially resolve a claim based on the facts and supporting evidence available;
- Request additional photographs, videos, documents, or other information necessary to assess a claim; and
- Close a case where the customer fails to provide sufficient information within a reasonable period.
To the extent permitted by applicable law, Alpinecart shall not be responsible for issues arising from:
- Minor natural variations in the size, shape, colour, appearance, or condition of plants and other natural products;
- Minor transit-related variations that do not materially affect the usability of the product;
- Delays caused by third-party courier or logistics providers;
- Incorrect, incomplete, or inaccurate information supplied or approved by the customer;
- Failed delivery attempts resulting from the recipient's unavailability or incorrect delivery details;
- Improper storage, handling, or care after successful delivery; or
- Force majeure events or circumstances beyond Alpinecart's reasonable control.
Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded under applicable law.
- Official Communication & Acknowledgment
For proper documentation and order management, customers should communicate through the official email thread associated with their corporate gifting order.
Written requests acknowledged by Alpinecart through an authorized representative will be treated as official order-related communication.
Verbal discussions, informal messages, or communications with unauthorized individuals will not constitute confirmation of a cancellation, refund, replacement, modification, or other commitment unless subsequently confirmed in writing by an authorized Alpinecart representative.
- Governing Terms
This Corporate Gifting Policy should be read together with Alpinecart's Terms & Conditions available on its official website.
In the event of any inconsistency between this policy and Alpinecart's general Terms & Conditions, the applicable terms will be interpreted together to the extent reasonably possible and subject to applicable law.
Alpinecart reserves the right to review and determine claims, cancellation requests, refunds, replacements, and resolutions in accordance with this policy, the applicable Terms & Conditions, the specific circumstances of each order, and applicable law.
- Contact & Support
For corporate gifting enquiries, cancellation requests, complaints, or issue reporting, customers may contact Alpinecart through the following channels:
Email: info@alpinecart.com
Point of Contact (POC): Where applicable, the assigned POC's details will be communicated through email after order confirmation.
Customers are advised to quote their order number and continue communication through the existing official email thread for faster verification and resolution.
Last Updated: July 2026
Alpinecart reserves the right to update or revise this Corporate Gifting Policy from time to time. Any updated version will become effective upon publication on Alpinecart's official website, unless otherwise stated.