At Alpinecart, we are committed to delivering quality products with secure packaging and reliable service. We work with trusted courier and logistics partners to help ensure that your orders reach you safely and within the estimated delivery timeframe.
Free shipping is available on eligible orders above ₹499.
- How Long Does It Take for an Order to Arrive?
Orders are generally dispatched from our warehouse within 2 working days from the date of order confirmation.
Most orders are delivered within 2–6 working days from the date of order placement, depending on the delivery location, product availability, courier serviceability, weather conditions, public holidays, and other factors beyond our reasonable control.
Once your order has been dispatched, tracking details may be shared with you, where available, so that you can monitor the delivery status of your shipment.
Please note that delivery timelines are estimates and may occasionally vary due to unforeseen circumstances or delays caused by third-party logistics providers.
- Can Plants Be Returned?
No. Plants are not eligible for return.
Since plants are living and perishable products, they may experience significant stress and deterioration during repeated transportation. Therefore, Alpinecart does not accept returns of plants once they have been delivered.
We take great care in selecting, packing, and dispatching plants to help ensure that they reach you in healthy condition.
Please note that plants may occasionally appear slightly dull, droopy, or stressed upon arrival due to transportation and changes in environmental conditions. In most cases, appropriate watering, suitable sunlight, and proper care can help the plant recover and adjust to its new environment.
If you have concerns about the health or condition of a plant upon delivery, please contact our customer support team promptly and provide clear photographs or videos of the plant and packaging for assessment.
Email: info@alpinecart.com
WhatsApp: +91 9027186108
Our team will review the concern and assist you with an appropriate resolution, wherever applicable.
- Can Non-Plant Products Be Returned?
Yes, eligible non-plant products may be returned subject to the conditions below.
If a non-plant product is delivered in a damaged, defective, or incorrect condition, please contact our customer support team promptly after delivery and provide relevant photographs or videos as proof.
For change-of-mind returns, eligible non-plant products may be accepted only if they are:
- Unused;
- Unopened, wherever applicable;
- In their original condition;
- Returned with the original packaging, accessories, labels, and other items supplied with the product; and
- Reported within the applicable return period.
Products that have been used, damaged after delivery, altered, improperly handled, or returned without their original packaging may not be eligible for return, replacement, or refund.
- Return Period for Non-Plant Products
Eligible non-plant products may be returned within 7 days from the date of delivery.
To initiate a return, please contact our customer support team within this period and provide your order details, reason for return, and any supporting photographs or videos that may be requested.
Return requests submitted after the applicable return period may not be accepted.
- Self-Return Process
If you are not satisfied with an eligible non-plant product and wish to return it, you may send the product back to us through a reliable courier service within 7 days from the date of delivery, subject to prior communication with our customer support team.
Please ensure that:
- The product is securely packed to prevent damage during return transit;
- The original packaging, accessories, labels, manuals, and other included items are returned, wherever applicable;
- The order number and customer contact details are included with the return package; and
- The return is shipped only after contacting our support team and receiving the necessary return instructions.
For change-of-mind or preference-based returns, the customer will be responsible for the return shipping charges.
If the return is due to a damaged, defective, or incorrect product delivered by Alpinecart, the applicable resolution will be determined after verification of the claim and supporting evidence.
- Replacement or Refund
Once the returned product is received at our facility, it will be inspected by our team.
If the return is approved after inspection, Alpinecart may, as applicable:
- Send a replacement product; or
- Initiate a refund to the original payment method used for the purchase.
Refunds, where approved, will be initiated after the returned product has been received and successfully inspected.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Alpinecart reserves the right to reject a return, replacement, or refund request if the returned product does not meet the eligibility conditions stated in this policy.
- Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect non-plant product, please contact our customer support team as soon as possible after delivery.
To help us assess and resolve your concern efficiently, you may be required to provide:
- Your order number;
- Clear photographs or videos of the product;
- Photographs of the outer and inner packaging;
- The shipping label, where applicable; and
- Any other information reasonably required to verify the issue.
Once the claim has been verified, Alpinecart will determine an appropriate resolution, which may include replacement, refund, or another suitable remedy, subject to product availability and applicable law.
- Non-Returnable Products
The following products may not be eligible for return unless they are received damaged, defective, or incorrect:
- Plants and other living or perishable products;
- Used, opened, altered, or damaged products;
- Products without their original packaging, labels, accessories, or included items;
- Customized or personalized products;
- Clearance or final-sale products, where clearly identified as such at the time of purchase; and
- Any other products specifically marked as non-returnable on the relevant product page.
This section does not limit any rights or remedies available to customers under applicable law.
- Return Shipping Charges
For returns initiated because of a change of mind, personal preference, or other customer-related reason, the customer shall bear the cost of return shipping.
For verified cases involving a damaged, defective, or incorrect product, Alpinecart will determine the appropriate resolution after reviewing the claim and supporting evidence.
Alpinecart will not be responsible for any returned product that is lost or damaged during self-return transit. Customers are therefore advised to use a reliable and trackable courier service and retain the shipping receipt and tracking information until the return process is completed.
- Return Address
Eligible and approved returns should be sent to:
Alpinesoft E-kart LLP
162/9, Kishangarh, Vasant Kunj
New Delhi – 110070
India
Telephone: +91 8087087224
Customers are advised to contact our support team before shipping any return. Products sent without prior communication or outside the applicable return conditions may not be accepted.
- Contact Us
For questions regarding shipping, delivery, returns, damaged products, replacements, or refunds, please contact our customer support team:
Email: info@alpinecart.com
WhatsApp: +91 9027186108
Please include your order number and relevant photographs or videos, wherever applicable, to help us resolve your concern efficiently.
Last Updated: July 2026
Alpinecart reserves the right to update or modify this Shipping & Return Policy from time to time. Any revised policy will become effective upon publication on the Alpinecart website, subject to applicable law.